Returns & Refunds Policy

Apex World Freight is committed to ensuring customer satisfaction. This policy explains the conditions under which returns, exchanges, and refunds are accepted, providing transparency and confidence in every transaction.

Eligibility for Returns

Products may be eligible for return if they meet the following conditions:

• Received in their original packaging, unused, and undamaged.
• Returned within the timeframe specified at the time of delivery (typically 7–14 days for most shipments).
• Accompanied by a valid proof of purchase or order confirmation.

Non-Returnable Items

Certain products cannot be returned due to safety, hygiene, or logistical reasons, including:

• Perishable goods (food, plants, and live animals).
• Custom or personalized shipments.
• Items damaged due to improper handling by the recipient.

Return Process

To initiate a return, follow these steps:

• Contact Apex World Freight customer service via email or phone within the eligible return period.
• Provide your order number, item details, and reason for return.
• Receive a return authorization and instructions for shipping the item back.

Refunds

Once the returned item is received and inspected, Apex World Freight will process the refund using the original payment method. Refund timelines vary by payment provider but typically occur within 5–10 business days.

Shipping charges are generally non-refundable, except in cases where Apex World Freight shipped the wrong product or the product was defective.

Exchanges

If a replacement is needed, please notify our support team. Apex World Freight will facilitate the exchange for the same product or provide alternatives based on availability.

Damaged or Defective Items

For items received damaged or defective, contact Apex World Freight immediately. We may request photographs or evidence for verification and will arrange for repair, replacement, or refund as appropriate.

Policy Updates

Apex World Freight reserves the right to update this policy periodically. Customers will be notified of major changes via email, and the updated policy will always be available on our website.

By using Apex World Freight’s services, you acknowledge and agree to this Returns & Refunds Policy, ensuring clarity and confidence in every shipment and purchase.